Users affected :-

AVS Subscibers with Sophos Engine Version 4.42

Users NOT affected:-

Non AVS subscribers

AVS Subscribers with more recent Engine e.g. 4.45,4.46,4.49 (latest)

Further to todays reports of problems with Outlook and MS Office applications :-

All vessel problem cases so far reported are on Sophos engine 4.42. Vessels versions can be checked in Mailbox Manager.

There have been two quarterly update CDs since this time. The last quarterly update version is numbered 4.49. We recommend this is installed as soon as possible on vessels.

In the short term, to work around the problem

1. We have sent a fix update file to the communications PCs of affected vessels. If the vessel can make a connection via Launchpad this will solve the immediate issue.

In the case the vessel can’t make a connection or other problem follow option 2 below. This procedure will need to be run for any networked PCs on engine 4.42 not the comms PC.

2. Delete the following file from folder “C:\program files\sophos\sophos Anti-Virus\”

Irccon-a.ide

And reboot

We will provide further updatesas soon as we have them